If you buy something like a power tool or a sofa, you don’t expect them to cause you an injury. The power tool should have been properly designed and tested to make sure that it is safe to use. Similarly, you don’t expect a sofa to burn your skin when you sit on it.
However, tests are usually only carried out on a representative sample rather than on every single item and things can go wrong at any stage in the manufacturing process.We have dealt with cases involving all sorts of defective goods. One client bought an angle grinder from a well known DIY store – part of the tool sheared off when he first used it and caused serious abrasions to his arm. Another bought a pressure washer –the hose developed a small hole allowing a jet of water at high pressure to drill a hole in his arm. We also acted for clients involved in a group action in which hundreds of people recovered damages for chemical burns caused when they sat on sofas bought from household name retailers.
Some retailers can be very difficult to deal with. If there is a defect in one of their products, they don’t want to end up having to deal with lots of claims or organise a recall especially when the product didn’t make them much profit in the first place.
Whatever you do, don’t give them the defective product until we have had a chance to have it tested ourselves – once they have it back, you may never see it again.
We have successfully recovered compensation for clients injured by faulty products and our lawyers can help you get the compensation you deserve.